How do I install Ascension?

 

Download the latest installer from your CubicAudio account, you will need your serial number. Find out more here.

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You can watch  video guides for PC and Mac here. 

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My plugin makes frequent bursts of white noise:

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The plugin is running in demo mode. You need to license Ascension. Use your serial number and this link to generate a new license file.

 

Please note that the demo version of the plug-in cannot be licensed - you must purchase the full version.

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If Ascension does not accept your license you may have reached your activation limit:  please contact support.

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Ascension plugin does not show up my DAW:

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Ensure that you have configured your 64-Bit DAW software to search for your plugins in the directories you set when you installed Ascension.

 

For Mac users these locations are fixed to ‘Mac HD > Library > Audio > Plug-Ins > Components/  VST3’.

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Ascension crashes my DAW:

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You may have an issue with your data library, we recommend a full re-install.  Please follow these steps carefully.

 

Follow these steps:

 

• Locate your ‘Cubic Audio’ > ‘Ascension’ folder and delete / move to trash / bin, you can find it here:

 

Windows location: 'Documents > CubicAudio > Ascension'

Mac Location: 'Mac HD > Library > Application Support > CubicAudio > Ascension'

 

N.B. This will remove any custom preset tags that you have added.  To backup this information make a copy of the file named 'presetdb.dv' within your Ascension folder - you can restore this later.

 

• Delete your data library folder (this came in your download and will be named "ASCENSION 1.6 DATA LIBRARY" (this may vary depending on the store which you purchased Ascension from).

 

• Re-download Ascension from your store of purchase and unzip the file,  ensuring that you receive no errors.  •

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• Reinstall Ascension 1.6.

 

• Open your DAW and launch Ascension - you will be prompted to locate your 'data' library folder - ensure that you choose "ASCENSION DATA LIBRARY 1.6 > data".

 

Ensure that you point Ascension towards the Data Library folder that came with your new download - Ascension version 1.0.1 data is not compatible and will crash Ascension 1.5 or above.

 

• To license Ascension use your serial number, Hardware ID (you'll find this under Ascension > OPTIONS > Settings) and activation link below, download this file to your desktop.



• Open Ascension in your DAW.

• Choose Ascension > OPTIONS > Settings

• Choose 'Import License', using the 'my-name.license.asl' file from your desktop.

If Ascension is correctly licensed you will see your name on the screen:

 

 

 

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If you still receive a crash contact support to send us some details about your issue, screen shots and video captures are helpful, along with a description of what you were doing at the time plus a crash report (most DAW's such as Logic X, Ableton Live and Cubase create these, along with system reports for Windows and Mac OSX too). 

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If you have downloaded Ascension 1.5.1 or above and your DAW crashes:

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Perform a clean install - carefully follow these guide lines.

 

 

Ascension does not accept my license file:

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If you are using Ascension 1.0.1 please read this article.

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For Ascension 1.5.1 or above users see this article.

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My custom preset tags do not show up:

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Open Ascension’s Browser window and Menu > Refresh Items from the drop down next to the search box.

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32-Bit Support Removed:

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Ascension is a 64 Bit plug-in. Please make sure the DAW you use supports 64-Bit VST plugs.

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My Plugin does not show up in Pro Tools:

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Ascension is a VST3 and Audio Unit Plugin. Pro Tools use their own plug-in format AAX (formerly RTAS/ TDM), and does not support either VST or AU.  Search Google for solutions - however we do not support Ascension when using bridging software of any kind.

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Moving your Data Library Folder:

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If you would like to relocate your ‘data’ folder, follow these steps:

 

• Close your DAW and any instances of Ascension.

 

• Visit your Ascension Folder.

 

(PC Location) 'Documents > CubicAudio > Ascension'

(Mac Location) 'Mac HD > Library > Application Support > CubicAudio > Ascension'

 

• Delete the file named ‘data.dv’

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• The next time you open Ascension you will be prompted to locate your new ‘data’ folder location.

 

Tip: You can locate your folder by opening Ascension > Browser > Menu > Open Data Folder

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How do I uninstall Ascension?

 

Click here to find out how to remove Ascension from your system.

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Current Known Issues:

 

• Vector curve draw may produce "jitter" in some Mac OS DAW's - again, - this does not affect Ascension’s functionality.

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